Terms of service

Valid from: 04.11.2025

This website is operated by Lofties GmbH (Sihleggstrasse 23, 8832 Wollerau, Switzerland). Throughout the site, the terms “we”, “us”, and “our” refer to Lofties. Lofties offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform that allows us to sell our products and services to you.

Online Store Terms
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country of residence or that you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). Any breach of these Terms will result in immediate termination of your services.

General Conditions
We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information) may be transferred unencrypted and involve:

• Transmissions over various networks.
• Changes to conform and adapt to technical requirements of connecting networks or devices.

Credit card information is always encrypted during transfer over networks.

Modifications to the Service and Prices
Prices for our products are subject to change without notice. We reserve the right to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Service.

Products or Services
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Refund Policy.

We reserve the right to limit sales of our products or services to any person, geographic region, or jurisdiction on a case-by-case basis.

We do not warrant that the quality of any products, services, information, or other material purchased will meet your expectations or that any errors in the Service will be corrected.

Trial packs
The trial package automatically becomes a paid subscription. The start of the subscription is displayed to the customer when the trial package is ordered. The subscription can be configured via the online store. It can be canceled after the delivery of the first product (Trial pack).

Accuracy of Billing and Account Information
We reserve the right to refuse any order placed with us. We may, at our sole discretion, limit or cancel quantities purchased per person, per household, or per order.

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.

Third-Party Links
Certain content, products, and services available via our Service may include materials from third parties. Third-party links may direct you to websites not affiliated with us. We are not responsible for examining or evaluating third-party content and will not be liable for any third-party materials or websites.

User Comments, Feedback, and Submissions
If you send certain specific submissions (e.g., contest entries) or without a request from us, you send creative ideas, suggestions, proposals, or other materials, you agree that we may edit, copy, publish, distribute, translate, and otherwise use any comments that you forward to us.

We may, but have no obligation to, monitor, edit, or remove content we determine to be unlawful, offensive, or in violation of these Terms of Service.

Personal Information
Your submission of personal information through the store is governed by our Privacy Policy.

Errors, Inaccuracies, and Omissions
Occasionally, there may be typographical errors or inaccuracies on our site. We reserve the right to correct any errors or omissions and update information at any time without prior notice.

Prohibited Uses
You are prohibited from using the site or its content for any unlawful purpose, to solicit others to perform unlawful acts, or to violate any applicable laws. We reserve the right to terminate your use of the Service for violating any prohibited uses.

Disclaimer of Warranties; Limitation of Liability
We do not guarantee that your use of our Service will be uninterrupted, timely, secure, or error-free. You agree that your use of the Service is at your sole risk.

In no case shall Lofties, our directors, employees, affiliates, or service and product providers be liable for any injury, loss, or any direct, indirect, incidental, punitive, or consequential damages resulting from your use of the Service.

Indemnification
You agree to indemnify and hold harmless Lofties and our affiliates, officers, and employees from any claim or demand arising out of your breach of these Terms of Service or violation of any law.

Eligibility for Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return under the following conditions:

• Subscribers can return products free of charge.
• Non-subscribers must cover the return shipping costs themselves.
• If the diaper size becomes too small, subscribers can exchange the box at no additional cost once the returned box is received at our logistics centre.
• For non-subscribers, if the diaper size is too small, they must pay for the return shipping and a handling fee of CHF 5.– will be deducted from the refund amount.
• Customers who have not cancelled their subscription but wish to return a received box must pay for the return shipping, and a CHF 5.– handling fee will be deducted from the total refund.

To be eligible for a return, your item must be:

• In the same condition that you received it
• Unused
• In its original packaging
• Accompanied by the receipt or proof of purchase

To start a return, contact us at hello@lofties.comIf your return is accepted, we’ll provide you instructions on how and where to send your package. Items sent back without prior return authorization will not be accepted.

Return Address:
Cargocare Global AG
Embraport 1
8424 Embrach
Schweiz

For any return-related questions, contact us at hello@lofties.com.

Damages and Issues
Please inspect your order upon receipt and contact us immediately if:

• Your item is defective or damaged
• You receive the wrong item (ex. size)

We will evaluate the issue and make it right as soon as possible.

Exchanges
The fastest way to get the item you want is to return your original item. Once the return is accepted, place a new order for the replacement item.

Refunds
Once we receive and inspect your return, we will notify you if your refund is approved. If approved, the refund will be processed automatically to your original payment method within 10 business days.

Please note that processing times for your bank or credit card company may vary.

If more than 15 business days have passed since your refund was approved and you have not received it, contact us at hello@lofties.com

Severability
If any provision of these Terms is determined to be unlawful or unenforceable, it shall not affect the enforceability of the remaining provisions.

Governing Law
These Terms of Service and any separate agreements shall be governed by and construed in accordance with Swiss law.

Changes to Terms of Service
We reserve the right to update, change, or replace any part of these Terms by posting updates to our website. It is your responsibility to check for updates.

Contact Information
Questions about the Terms of Service should be sent to us at hello@lofties.com.

Lofties GmbH
Sihleggstrasse 23
8832 Wollerau
Switzerland